SHIPPING & RETURNS
WHERE WE SHIP
We currently ship within Australia only.
PROCESSING TIME
All order are processed within 1-3 business days. Orders are not processed or or dispatched on weekends or public holidays. You will receive a confirmation email with tracking details once your order has been dispatched.
SHIPPING OPTIONS & DELIVERY TIMES
We ship via Australia Post. At checkout, you can choose the following options:
- Standard Shipping: estimated delivery 3-7 business days after dispatch.
- Express Shipping: estimated delivery 1-3 business days after dispatch.
Delivery times are estimates provided by Australia Post and may vary depending on your location.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and chosen delivery method.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive and email with your Australia Post tracking number.
DELAYS
Hydroset is not responsible for delays caused by Australia Post or circumstances outside of our control. If your order is significantly delayed, please contact info@hydroset.com.au.
REFUNDS & RETURNS POLICY
We want you to be completely satisfied with your purchase from Hydroset.
If you have changed your mind, you may return unused products within 30 days of receiving your order for a refund or store credit, provided that:
- The item is unused and in original condition.
- The item is returned in its original packaging.
- Proof of purchase is provided.
- The customer covers return shipping costs unless the item is faulty or supplied incorrectly.
RETURN SHIPPING
Where a product is confirmed to be faulty, damaged, or incorrectly supplied, Hydroset will cover reasonable return shipping costs.
For change-of-mind returns, customers are responsible for return shipping costs.
PROCESSING REFUNDS
Approved refunds will be processed to the original payment method used at checkout.
Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.
FAULTY OR INCORRECT ITEMS
If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of receiving your order at returns@hydroset.com.au with:
- Your order number
- A description of the issue
- Photos showing the fault or damage
WARRANTY COVERAGE
The FOILM8 is intended for use on land only. It is not intended for in-water use. Like any tool used in harsh environments it requires basic care and maintenance (see Care & Instructions). Surface corrosion or rust resulting from exposure to saltwater during normal use, inadequate maintenance or care, or improper storage is not considered a manufacturing defect.
Hydroset warrants the FOILM8 multi-tool against defects in materials or workmanship for a period of 6 months from the date of original purchase. Warranty does not apply to:
- Normal wear-and-tear from ordinary use
- Seizing, rust, or corrosion resulting from improper storage or failure to follow the care and maintenance guidance on our Care & Instructions page
- Damage caused by misuse, abuse, or use outside the tool's intended purpose such as use with an impact driver
- Damage caused by unauthorized disassembly or repair
- Theft or loss
To make a warranty claim, contact returns@hydroset.com.au with your order number, proof of purchase, a description of the issue, and dated photos. Approved claims will be repaired, replaced, or refunded at Hydroset's discretion.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Refunds & Returns Policy limits or excludes your rights under the Australian Consumer Law.
CONTACT US
For any questions regarding returns, refunds or warranty contact returns@hydroset.com.au